Contact us

Get in touch with the BestCasinoRanks team about reviews, corrections, privacy or business enquiries.

Questions about a review, a correction, a partnership enquiry or a privacy request: send us a message and we will reply by email, usually within two working days.

Other ways to reach us

  • Email
    [email protected]
  • Postal address
    Bazeli Trading Ltd
    Archiepiskopou Makariou III, 84, Office 1, Larnaca 6017, Cyprus

Reporting a correction

If you think something in a review is wrong or out of date, such as a changed welcome offer, a payment method that has been withdrawn or a new licensee, tell us which page it is on and, if you can, link to the operator's own page that shows the current information. We check every correction against the operator's terms or the Gambling Commission register before updating the page, and we change the check date when we do.

How we handle your message

Messages are read by the editorial team and answered from our own mailbox. We use your name and email only to reply and keep the correspondence for up to 24 months, as described in our privacy policy. Please don't send passwords, card numbers or copies of identity documents: we never need them.

Business enquiries

We are happy to hear from licensed operators about factual updates to their listings. We do not sell scores, ranking positions or favourable reviews, and we don't publish sponsored articles presented as editorial content.

Problems with a casino account?

We can't access or change casino accounts, process withdrawals or settle disputes. Contact the operator's customer support first, then use its complaints procedure. If your complaint is not resolved within eight weeks, UK-licensed operators must refer you to an independent alternative dispute resolution (ADR) provider, which is named in their terms and conditions.

If you need support with your gambling, call the National Gambling Helpline free on 0808 8020 133, any time.